FAQ

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I cannot successfully submit the order online. How do I solve the issue?

From our experience, we assume that the reason is the exceeding size of the files attached. Therefore, if you have attached some files, you would better delete them from the order placement form and send them to our customer support agents via email.
I have chosen improper order type/ due date/ paper length/ complexity level of writing/ formatting style, etc. Can I change these into correct ones?

Clients cannot modify the order placement form on their own after they have clicked the “Submit” button. However, you can contact our customer support agents, provide them with relevant information, and they will adjust the fields on your behalf.
I need to prolong my academic writing task. Can I ask my writer to add pages?

If you have some updates concerning your order requirements, it is essential to inform our live chat support on that. The agents will then tell you what steps to take. If you need to add more pages to your order, you have to place an additional order since you have to pay a compensation for those additional pages. Your writer will thus receive this additional order and will know that extra pages are needed.
How can I be sure that a writer has been assigned and is working on my assignment?

When you click the order details, you will see a writer`s ID there. It is an indication that a writer has been found for your paper.
I would like to get a draft of my paper to be sure that the writer is moving in the right direction with my task.

You can order a draft as an additional option. It means that it is paid extra. As a rule, a draft is delivered after 50% of the deadline has passed.
How can I send a request to revise my paper?

There is a revision request button that you need to click in your order details. You will only have to submit the remarks on what is wrong or what fallacies the piece of writing has. The original requirements should not be changed. A free revision option is available during 48 hours after the order has been uploaded. When your order is 20 pages and more, this free revision period is extended to 30 days.
How to change my contact information or password in my profile?

You have to log in first and then choose the “Edit Profile” option. You will have to provide the new, relevant information and press the “Save” button so that all updates appear.
After I have placed an order, how much time does it take to find a writer?

Our company`s customer support agents do their best to assign a writer as soon as possible. On average, it definitely depends on your instructions and order specifics. Besides, we take into account the availability of writers and their ability to deliver a paper according to the set deadline. It can take a few minutes or a few hours.
My paper needs improvement and I would like to have it revised. However, the time for free revision has already expired. What shall I do?

If you want to send a revision message to your writer after the free revision time, be sure that you will have to pay for the revision like for a separate order. You will have to place a new order, indicate the order ID that should be revised in the details, and then to pick “Revision” order type.
Can I talk with my writers if I have to clarify something?

Our company does not provide any options for customers to literally talk with their writers. However, clients can get in touch with writers via the messenger on the company website. You can send messages there and get a reply from your writer.
Where will I be able to find my paper?

Upon completion, papers are available for download in your personal cabinet. You need to log in and search for the uploaded files in the orders section. Each client also gets notifications via email with the link that the file has been attached.
Do you help with online tests?

Yes, apart from custom writing assistance with ordinary academic assignments, we provide help with online tests and exams. To place such order, you have to choose an “Online test” as a kind of assignment. You will then have to place all instructions and send materials that the writer needs to study. It is critical to indicate your time zone and the exact time when the test takes place. Since the writer will be working on the test on your behalf, you need to provide credentials essential for logging into the studying platform.
Can you provide a coding assignment for me?

Our company specializes only in providing custom writing services. When it comes to coding, programming, apps development, and related tasks, we cannot deal with them.
Do I get notifications about the activity related to my order?

Yes, customers are notified via email when a writer has been assigned, when the order status has changed, when the payment is needed, when the paper has been uploaded, etc. Besides, there is a possibility to receive notifications via SMS or calls.
Can I check somewhere that a writer has been assigned to my order?

Please monitor how the order status is changing throughout the process. Once you place the order on the website, the status is new. The you get a notification to pay for the paper and the status is changed to “Payment verification.” As soon as you confirm your payment, our customer support representatives find a writer to work on your paper, and as soon as they find him/her, the order status is changed to “Processing,” which means that the writer has already started work on your order. As soon as the writer uploads the paper, the status is changed to “Sent” or “Completed,” and it means that you are welcome to download the file.
When will I receive my paper?

When placing an order on our website, you provide requirements on the due date, i.e. when you need the order. Your writer will thus bear that date in mind and will upload the paper once the deadline expires.
Why do I encounter problems with registering the order online?

As a rule, these problems may appear because you have not filled in all the required fields or because you have uploaded too many attached filed. There may be an error with the files loading, so you are recommended to forward all those materials via mail to the customer support agents.
Where can I download the paper after completion?

When the deadline is over and you need to get your paper, keep in mind that you can find the finished paper in the completed orders section. If the deadline has already expired, but there are no files, be sure to contact the customer support.
I have troubles with the payment process. What should I do?

We do not deal with any financial problems directly. Since the payment success depends on some banking operations, we encourage clients to deal with the bank. On our part, we can advise to try another web browser for online payment or try using another device or gadget.
Can you deliver the order to me if the writer has written it faster?

We do not provide papers well in advance before the deadline. The due date that you indicate is one of the factors that affects the total price and, as the result, our writers’ and editors’ salaries. We strictly adhere to these deadline requirements. You are bound to get the paper according to the set deadline.
Can I get my paper via email after it has been finished?

You will get a notification to your email, where you will find a link to where the order can be downloaded from your account.
I have paid for the supreme level of writing, so if I want to choose a preferred writer, should I pay additionally as well?

When you pay for the supreme level of writing, you get a guarantee that any writer from the list of top 30 will be assigned to work on your paper. However, if you want to choose one specific writer, you need to pay as for the preferred writer option. With the supreme package, you also get a plagiarism report as a proof that the paper is free from plagiarism.
I do not want to provide my contact details, such as phone number.

We cannot oblige forcefully each client to provide valid contact information, but we would like to draw your attention to the responsibility for that. If we have no contact details, we would not be able to inform you on something or contact you in urgent matters.
I share my personal and contact information with you. Is there a guarantee that it will not be shared with anyone else?

We never disclose any data to the third parties — it is a guarantee that we provide. All details are kept in privacy and confidentiality. This confidentiality spreads on clients and writers equally as they do not have the details on each other’s names, gender, email address, and other details.
When I have this limited time for free revisions, can I send only one request?

No, you are not limited in the number of revision requests that you send. Just make sure you fit into those 48 hours or 30 days depending on the paper length.
Can I be sure that the paper I get from my writers will be free from plagiarism?

Yes, we scan each paper via anti-plagiarism software.
Who will complete my assignment?

When assigning writers to work on your orders, we make sure their qualifications match your paper requirements and academic level of writing. You can be assured that your paper will be handled by a real expert in the field.
Can you edit and proofread my paper?

There is an additional option when you buy VIP services — you can tick the option “Get an order proofread by an editor.” In this case, after your writer finishes your paper, it will be sent to an editor for check.
How can I monitor whether the writer is working on my paper or not?

You can keep track of the order status. Once a writer is assigned, the status changes to “Processing.” When the paper is completed, the status changes into “Sent.” You can also get SMS notifications of these changes if you order a respective VIP option.
I have indicated wrong order details when filling out the order placement form. Is there a chance to change the deadline if I need my paper faster?

Surely, we can provide the paper earlier, but you will have to pay a compensation for early delivery option. The compensation is calculated depending on the difference in the deadline.
I liked how one of your writers wrote a paper for me. Now I want to choose this writer for my subsequent orders. Can I ask him/her to provide a paper for me?

It can be done by choosing a preferred writer option. You will have to insert your writer’s ID in the respective section of the order form to get your paper assigned to the desired specialist. Note that you will need to provide an additional 15% payment for picking a specific writer.
What is your company responsible for?

After you place the order, on our part we are responsible for finding the most relevant writer for you who matches your requirements and paper instructions. Besides, we are available 24/7, so you are welcome to contact us with your inquiries at any time. What is even more important, we are responsible for thorough editing and plagiarism check to guarantee flawless writing.
Can you help clients with difficult writing tasks?

Yes, sure since we have a versatile team of writers who have different qualifications from Bachelor`s to PhD, and are thus able to provide writing tasks of different complexity levels.
I cannot proceed with my order payment. What should I do?

There may be some authorization errors or payment failures that prevent you from successful payment. Sometimes, it helps when a client uses some other browser or proceeds with the payment from another gadget. In some severe cases, contact your bank.
I press the “Proceed” button, but the order placement form stays gray.

This problem frequently occurs when you have tried to upload different files. Try to forward the materials to the customer support team via email.
I paid for the paper, but the system still asks me to provide payment.

Some mistake might have happened. You need to check on specific aspects: whether you have a payment receipt in your inbox and whether the money was really withdrawn from your bank account. If the payment has not been done successfully, you will have to try once again and maybe use another browser or card.
I am worried whether my assignment can really be done. Can I first send you the instructions and check that?

Yes, you can forward us your instructions and we will find out whether there is a writer specializing in our subject area.
Do I have to fill out the fields with the real phone number?

You are strongly recommended to provide only valid information since there may appear some emergency situations when we have to urgently contact clients. In such case, it will not be possible to provide some updates on your order.
I got information that my order will be refunded. How much time does this process take place?

Normally, it takes from three to five business days on average. It mainly depends on the bank servicing you.
Can I get in touch with my writer?

According to the rules of our services, you can message your writer via the direct communication system on the website. To do that, you will first have to log in to your private account.
Where can I download my completed order from?

You will get a link sent to you via email. When you click it, you will be forwarded to the page where you will have to log in to download the paper. If you cannot log in or find any papers in the “Files” section, do not hesitate to contact our support team for help.
When will I get my finished paper?

Papers are sent to your account as soon as the deadline expires. You have indicated the deadline, so please expect to receive the paper at around that time, but not later than the deadline.
For completing my assignment, I need a specific book. Can my writer buy it?

If some materials are needed to cope with the task or if some tasks are based on readings, it is clients` responsibility to provide their writers with the books or articles if they are not free in access.
I was trying to register my order online, but the page will not reload. I cannot successfully place the order with you.

Check on whether you have attached a lot of files to the field. It is better to send them separately and forward them to the customer support agents via email.
My professor has just informed me that my paper should be longer. I have already placed an order with you according to my initial instructions. Can I add more pages now?

You can place an additional order, where you indicate the number of pages needed to be added. Just indicate the order ID of the initial paper and they will be linked together for the writer.
I mentioned an incorrect deadline. Can I shorten it?

When you change the deadline, especially when you make it shorter, you have to pay a compensation for it. You can turn to our support agents for assistance.
I want to place an order with you, but I cannot find the order type that is most relevant to my instructions.

If you are confused about what order type to choose, be sure that you can seek assistance from our customer support representatives. Just forward them the instructions and they will help you identify the type of writing.
Can I be guaranteed that my order will be free from plagiarism?

Yes, sure because our company thoroughly scans each paper via the plagiarism-checking program. Each paper that you place with us is written according to individual requirements from scratch. We guarantee custom-oriented approach to each client. Note that once you get your work, you will be able to scan it by PlagiarismSearch. Mind that Turnitin is not used by our team since it saves the scanned files what means that they cannot be checked twice.
Can I expect confidentiality of your services?

Confidentiality is one of our core values. We care for privacy, so no information is ever shared with the third parties. If you are worried that someone will get to know that you have been using our services, do not worry about it — no data will be disclosed.
Will I get my paper on time?

You will receive your paper according to the deadline that you have indicated in the order registration form. Whatever the complexity of a paper or the deadline is, all papers are uploaded in a timely manner.
Are the prices negotiable?

No, we have fixed prices. They usually depend on the paper requirements and such aspects as paper length, deadline, complexity level, etc. The only option how to get a paper at a lower price is to use some discount coupons or special offers.
If some questions appear concerning the paper, can I talk to my assigned writer?

You can send him/her a message via the direct communication system on the website. If there are some urgent matters, you can contact the live chat support.
I cannot successfully complete the order registration process. The page stays gray/keeps loading.

This problem is always connected with the size of the attached files. Try sending them via email to the live chat support. If it does not help solve the issue, you should turn to the customer support agents for assistance.
I want to place an online test with you. It will last for an hour, but I cannot choose one-hour deadline. How can I place this order?

You need to first contact the customer support representatives and check on the writers` availability at the time of your test. As soon as this aspect is clarified, the customer support representatives will help you place the order properly.
My order will be refunded, and I want to get this reimbursement in the form of bonuses. How can I use them then?

Please inform our Support Team (by phone or via Live Chat) or Financial department (send an email to [email protected]) about your decision. As soon as your refund application is approved, bonus credits will be issued to youraccount. Bonus credits can be used just like money — you can use them when paying for the next order fully or partially.
When will I get my order and where can I download it?

Customers receive their orders at the indicated deadline. You will also get a notification via email when the paper is uploaded.
What type of writing should I choose?

If it is hard for you to identify the order type, do not hesitate to ask our customer support agents for help. Send them an email containing your instructions and they will help you select a respective order type.
Can I be sure that I will get a paper of premium writing quality? Am I guaranteed excellent grades?

While we guarantee top-notch quality of writing, we never ensure clients that they will get a specific grade. When it comes to the quality of writing, we are sure of the qualifications and writing fluency of our writers, so in this case we can guarantee quality. However, the grading process is always subjective and we cannot know how your professor evaluates papers.
Can I get my order earlier?

According to the company`s policy, you get your paper according to the deadline that you indicated in the order placement form. If you need your paper earlier, you need to pay additionally so that your writer prioritizes your assignment.
Who will be working on my paper?

We guarantee that your paper will be completed by professional and qualified experts in your research field. All our writers are fluent in academic writing and have rich experience dealing with different types of assignments. Besides, a bulk of our writers comprises of former teachers and professors. As such, we can guarantee that your paper will be taken care of.
Can I first check that you can manage my assignment?

If you are worried that your paper will not be successfully coped with, be sure that you can check the availability of relevant writers beforehand. Feel free to send your requirements to us, and we will find the most appropriate writer. You can forward your instructions to our live chat support, and they will get back to you within the shortest time possible, informing you on whether there is a specialist capable of managing your task.
What are the main things I need to know about your pricing policy?

We have a fixed pricing policy, but the price for each order depends on a variety of factors. These are the order type, the paper length, the complexity level required, and the deadline, of course. You can calculate the price via online calculator or you can turn to our live chat support for help.
How will I get my paper from you?

As soon as you receive an email notification that your paper has been completed, you will click the link and will be forwarded to your cabinet on the website. You will have to enter your credentials first and only then you will be able to download the completed order. In case you cannot log in to your profile right now, you can ask the company administration to forward the paper via email.
I want to place an order with you, but I have already written a part of it. Will you complete it for me till the end?

Of course, our writers can do that. Apart from requirements, we recommend you to send us the part written by you. Our writers will finish the paper then according to what you have written already.
What are your business hours? When can I place orders with you?

The company operates roundtheclock, so we are happy to assist you at any time of the day or night.
Can I rely on you even I my order should be done urgently?

Yes, sure. Our writers can cope with writing assignments even if they have tight deadlines. So, you can rely on our company`s professionals for help. However, when placing the order, make sure that the deadline is reasonable in relation to the paper instructions and complexity of writing.
I want to choose a specific writer from one of my previous orders.

You can choose a preferred writer. To do that, you need to copy his/ her writer`s ID from the order details of that completed order. You then have to insert the ID in the “preferred writer” field. Here you are — you can now place the order and it will be assigned to that preferred writer. Be sure that this service costs additional 15%.
Can you provide paper revision in case I have found some inconsistencies in my paper?

Yes, sure. There is a free revision period. It equals two days after the order delivery. When you have a long paper, like 20 pages or more, then this free revision time equals 30 days. These days are given to you to be able to read the uploaded paper, check whether all requirements have been met, and then send revision if needed. If you provide some new details and instructions different from those originally placed, you need to pay for such revision.
Can you guarantee that I will get an A?

We cannot take responsibility for the evaluation process that your professor is responsible for. What we guarantee is the excellent quality of writing, original content, and a free revision option is you are dissatisfied with something in your paper.
Do you provide any chances for clients to scan their papers for plagiarism with your service?

If a client purchases the VIP services option, i.e. “The Plagiarism Check,” then this client will get an opportunity to get his/her papers (any texts, not only those ordered from us) scanned through the trustworthy plagiarism testing system, ThePlagiarism.com. This option will be available for free within a year.

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FAQ

I cannot successfully submit the order online. How do I solve the issue?

I have chosen improper order type/ due date/ paper length/ complexity level of writing/ formatting style, etc. Can I change these into correct ones?

I need to prolong my academic writing task. Can I ask my writer to add pages?

How can I be sure that a writer has been assigned and is working on my assignment?

I would like to get a draft of my paper to be sure that the writer is moving in the right direction with my task.

How can I send a request to revise my paper?

How to change my contact information or password in my profile?

After I have placed an order, how much time does it take to find a writer?

My paper needs improvement and I would like to have it revised. However, the time for free revision has already expired. What shall I do?

Can I talk with my writers if I have to clarify something?

Where will I be able to find my paper?

Do you help with online tests?

Can you provide a coding assignment for me?

Do I get notifications about the activity related to my order?

Can I check somewhere that a writer has been assigned to my order?

When will I receive my paper?

Why do I encounter problems with registering the order online?

Where can I download the paper after completion?

I have troubles with the payment process. What should I do?

Can you deliver the order to me if the writer has written it faster?

Can I get my paper via email after it has been finished?

I have paid for the supreme level of writing, so if I want to choose a preferred writer, should I pay additionally as well?

I do not want to provide my contact details, such as phone number.

I share my personal and contact information with you. Is there a guarantee that it will not be shared with anyone else?

When I have this limited time for free revisions, can I send only one request?

Can I be sure that the paper I get from my writers will be free from plagiarism?

Who will complete my assignment?

Can you edit and proofread my paper?

How can I monitor whether the writer is working on my paper or not?

I have indicated wrong order details when filling out the order placement form. Is there a chance to change the deadline if I need my paper faster?

I liked how one of your writers wrote a paper for me. Now I want to choose this writer for my subsequent orders. Can I ask him/her to provide a paper for me?

What is your company responsible for?

Can you help clients with difficult writing tasks?

I cannot proceed with my order payment. What should I do?

I press the “Proceed” button, but the order placement form stays gray.

I paid for the paper, but the system still asks me to provide payment.

I am worried whether my assignment can really be done. Can I first send you the instructions and check that?

Do I have to fill out the fields with the real phone number?

I got information that my order will be refunded. How much time does this process take place?

Can I get in touch with my writer?

Where can I download my completed order from?

When will I get my finished paper?

For completing my assignment, I need a specific book. Can my writer buy it?

I was trying to register my order online, but the page will not reload. I cannot successfully place the order with you.

My professor has just informed me that my paper should be longer. I have already placed an order with you according to my initial instructions. Can I add more pages now?

I mentioned an incorrect deadline. Can I shorten it?

I want to place an order with you, but I cannot find the order type that is most relevant to my instructions.

Can I be guaranteed that my order will be free from plagiarism?

Can I expect confidentiality of your services?

Will I get my paper on time?

Are the prices negotiable?

If some questions appear concerning the paper, can I talk to my assigned writer?

I cannot successfully complete the order registration process. The page stays gray/keeps loading.

I want to place an online test with you. It will last for an hour, but I cannot choose one-hour deadline. How can I place this order?

My order will be refunded, and I want to get this reimbursement in the form of bonuses. How can I use them then?

When will I get my order and where can I download it?

What type of writing should I choose?

Can I be sure that I will get a paper of premium writing quality? Am I guaranteed excellent grades?

Can I get my order earlier?

Who will be working on my paper?

Can I first check that you can manage my assignment?

What are the main things I need to know about your pricing policy?

How will I get my paper from you?

I want to place an order with you, but I have already written a part of it. Will you complete it for me till the end?

What are your business hours? When can I place orders with you?

Can I rely on you even I my order should be done urgently?

I want to choose a specific writer from one of my previous orders.

Can you provide paper revision in case I have found some inconsistencies in my paper?

Can you guarantee that I will get an A?

Do you provide any chances for clients to scan their papers for plagiarism with your service?